Refund Policy
Thank you for choosing easybuy.lk for your online shopping needs.
We are dedicated to ensuring your satisfaction and providing you with a seamless shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our hassle-free refund policy.
Returns
You may return your item within 30 days from the date of purchase. To be eligible for a return, the item must be unused and in the same condition as when you received it. Additionally, it should be in its original packaging.
Refunds
Upon receiving and inspecting your return, we will promptly notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that any shipping charges incurred during the initial purchase will be excluded from the refund amount.
Exchanges
If you wish to exchange your item for a different size, color, or style, please contact our customer support team within 3 days of receiving your order. Our team will guide you through the exchange process and provide further instructions.
Non-Returnable Items
Certain items are non-returnable and non-refundable. These include:
Gift cards
Downloadable software products
Personalized or custom-made items
Perishable goods
Damaged or Defective Items
In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and the availability of the product.
Return Shipping
You are responsible for covering the shipping costs when returning an item unless the return is due to our error, such as shipping the wrong item or a defective product. In such cases, we will provide you with a prepaid shipping label.
Processing Time
Refunds and exchanges will be processed within 3 business days after we receive your returned item. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our refund policy, please reach out to our customer support team. We are here to assist you and ensure your shopping experience with us remains enjoyable and hassle-free.
Once again, thank you for shopping with easybuy.lk. We appreciate your trust in us and look forward to serving you again in the future.
